FAQ's

Thank you for visiting our frequently asked questions. We hope you’ll find the answer to your question here, but if not contact us here.

 

SHIPPING 

Where do you ship?

We ship all of our products within the US, except Alaska, Hawaii  and the US territories (American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and the Virgin Islands).

 

Do you ship internationally?

We currently do not offer any international shipping options.

 

How long does it take for items to arrive?

We ship orders Monday through Thursday via UPS Next Day Air and Monday through Wednesday via UPS 2nd Day Air once orders are fulfilled.

 

What happens if there are missing items or items arrive damaged?

Contact us immediately so we can rectify the situation.

 

TAMPA AREA DELIVERY AND PICK-UP 


Do we deliver to this area ____?

Pasta packs has an established 10-mile-delivery radius from our Tampa kitchen. No problem if your zip code does not apply  we accommodate pick-up orders as well.


What time can I expect my delivery?

The delivery window for Tampa area is from 2:00 p.m. to 4:00 p.m. We will send notification when we are on our way.

 


Can I order and get my pasta pack today?

Our current ordering process requires that you place your order at least 24 hours in advance for Tampa delivery/pick-up orders so that we are able to provide only the freshest pasta. 

 

SPECIAL DIET 

Does Pasta Packs offer any gluten-free pasta dishes?

We currently offer gluten-free pasta dishes on all except for White Lasagna, Bacon Mac and Cheese, and Basil & Spinach Fettuccine. 

 

GENERAL INFO. 

 

 
How long can i keep the pasta in the fridge; shelf life?

The fresh pasta can stay refrigerated for two days. If you want to preserve your unprepared Pasta Pack longer, you can freeze the pasta in the unopened, vacuum-sealed bag for up to two months. Pasta Packs sauces have a shelf life of five to seven days.

Do Pasta Packs offer dry pasta?

Dry pasta will be available soon!

 

Does Pasta Packs accept returns? 

All sales are final. Please review your order carefully.